It depends what delivery method is
available for the products that you ordered. Please
check the DELIVERY SERVICE page. We encourage our customers
to plan ahead as much as possible, and to make sure
that your orders are placed in a timely fashion.
Do you guarantee the shipping times?
We would like to be able to, but we
can't. In fact, many of our customers receive their
shipments faster than the times we quote. But we have
no control over back orders, courier strikes, delays
in Customs, etc. as much as we wish we did. If for any reason your shipment is delayed in transit, we cannot issue replacement goods until a full trace has been undertaken by the US Postal Service, Canada Post or UPS etc.
Can I cancel, delete or add items to my order
if I want?
If your order has not yet been shipped, or is not in
transit to us prior to shipping, then it may be possible
to cancel or delete items from your order.
If your order has already been shipped, then additions
would be treated as a new order. If fabric has been
already cut or goods already shipped to you, even if
you have not yet received them, then your cancellations
or deletions would be subject to the Return
Policy.
What is a "back order"?
Not a word we like to hear! It means
that a manufacturer is temporarily out-of-stock of a
particular item. It doesn't happen often, but if it
does, we will call you right away, and let you know
when to expect the order.
Can I have my order delivered to my drapery workshop,
upholsterer, etc?
Yes. We can deliver your order to your
drapery workshop, upholsterer or wallpaper installer.
However, we strongly recommend that you ensure that
the recipient has a sample of the goods to be received.
Goods should always be checked against this sample to
ensure that the correct design and colourway has been
delivered before cutting or installation commence.
Can I have my order delivered to a construction
work-site?
Yes. We frequently arrange delivery
of heavy tile orders to a construction or renovation
project. Please ensure that the project foreman is aware
these goods are coming, and must be signed for. We have
had several instances of goods being safely delivered
and signed for and then "tucked away" resulting
in many phone calls until the on-site goods are finally
located.
Can you deliver to Europe, Japan,
Australia?
We will deliver anywhere, world-wide, and we do so
frequently. Please call or email for a shipping quote
if you live outside of Canada or the United States.
For American orders, why do you need my U.S.
Social Security number or EIN?
We don't, but U.S. Customs does. They
require this number to speedily process your delivery,
and avoid delays in Customs. To avoid delays, giving
us your SSN or EIN numbers is recommended
for orders over $200. (US) in value, and required
for orders over $2,000. (US) in value. The SSN or EIN
number must have been issued to the purchaser of the
item(s).
How do I calculate delivery rates if I order wallpaper
and tiles?
As separate orders for now. Delivery
for your wallpaper order is calculated under the "Rates
for Wallpaper and Fabric" and for the tiles under
"Delivery of All Other Items".
Why can't you just ship it together?
Most orders are shipped from the Historic Style Showroom. Sometimes wallpaper and fabric
is shipped directly to you from our manufacturers. We
cannot combine these deliveries, or the delivery charges.
I live in Canada, so why do I pay the same rates as
a U.S. Customer?
Good question! For wallpaper and fabrics
the delivery rates from Britain and Europe are the same
to Canada and to the U.S. For rates from our (Canadian)
Shop, we recognize that delivery rates within Canada
will be lower. That is why we ask Canadian customers
to ask for a quotation for deliveries of over $ 400.
in value. Just one of the advantages of life in the
Great White North.
Your prices and rates are in Canadian dollars.
How much is that in American dollars? (or Japanese
yen; or Euros; or Australian dollars...)
Just find your order total in Canadian
dollars and click on to the Currency
Converter .
That handy device will show the daily exchange rate
from Canadian dollars to American dollars - or any other
currency.
What credit cards do you accept?
We accept VISA and MasterCard credit cards.
If I pay by a U.S. credit card, how does the exchange
rate work?
We process your purchase in Canadian
dollars. Your credit card company does the rest of the
work. They will calculate the exchange rate, and the
U.S. dollar amount will show up on your monthly
statement.
Please email
us or phone us 250-592-4916 with any other questions
you may have. Thank you.
