Please check the Delivery Service & Rates pages for the products you want to order. The estimated delivery timelines are shown there. Some goods are in stock in our Showroom and we can accommodate requests for quicker delivery. However, many items cannot be delivered more speedily than shown.
Occasionally, goods will be subject to a manufacturer’s “back order” and this will add to the delivery timeline.
We encourage customers to plan ahead as much as possible, and to make sure that your orders are placed in a timely fashion.
What is a "back order"?
It means that a manufacturer is temporarily out-of-stock of a particular item. It doesn't happen often, but if it does, we will call you right away, and let you know when to expect your order.
Do you guarantee the shipping times?
We would like to be able to, but we cannot. Most customers receive their shipments within the stated timelines, some faster than the times we quote. However, we have no control over back orders, courier strikes, weather delays, Customs delays, etc. as much as we wish we did.
If for any reason your shipment is missing in transit, we cannot issue replacement goods until a full trace has been undertaken by the US Postal Service, Canada Post or UPS etc.
Can I cancel, delete or add items to my order
if I want?
If your order has not yet been shipped to you, or is not in transit to us from our suppliers prior to shipping, then it may be possible to cancel or delete items from your order.
If your order has already been shipped, then additions would be treated as a new order. If fabric has been already cut or goods already shipped to you, even if you have not yet received them, then your cancellations or deletions would be subject to the Return Policy.
What about returns?
Please read the Return Policy before confirming your order. If you have any additional questions about this, please contact us.
What type of addresses do you deliver to?
We deliver most orders by UPS, Fedex, or DHL, which are courier companies. These companies will not deliver to P.O. Boxes, and we must have a street address for most orders. Delivery must be to an occupied residential or commercial address. We no longer deliver to unoccupied construction worksites even if a work crew is there for some of the day.
Smaller orders are often sent by Canada Post / US Postal Service and P.O. Boxes can be used for these orders.
Why can’t I have my order delivered to a construction worksite?
We do not deliver to an unoccupied construction or renovation worksite as all deliveries are sent “signature required”, and this has proved difficult with this type of location.
Can you just have this sent with “no signature required” then?
No. We need a signature for proof of delivery. In the event that UPS or other couriers leave the goods without a signature and those goods go missing from the porch, garage (or wherever they have been left) there is no insurance coverage for replacement goods.
Can I have my order delivered to my drapery workshop, upholsterer, etc?
Yes. We can deliver your order to your drapery workshop, upholsterer or wallpaper installer. However, we strongly recommend that you ensure that the recipient has a sample of the goods to be received.
Goods should always be checked against this sample to ensure that the correct design and colourway has been delivered before cutting or installation commences.
Please also ensure that the fabricator or installer knows which way up or out, the fabric or wallpaper goes. If in doubt, please consult our website.
I might be away on vacation when you ship my order, so what happens then?
Please advise us at the time of order if you have any known vacation dates. We will time our dispatch to ensure you are not away when deliveries are attempted.
Most courier companies will try the deliver 3 times, and then the goods are returned to us. You would be responsible for the cost of the return and the re-shipment.
Can you deliver to Europe, Japan, Australia?
We will deliver anywhere, world-wide, and we do so frequently. Please call or email for a shipping quote if you live outside of Canada or the United States.
For U.S. orders, do you need my U.S. Social Security number or EIN?
No, we don't, but U.S. Customs may. They require this number to speedily process your delivery, and avoid delays in Customs. To avoid delays, giving us your SSN or EIN numbers is recommended for orders over $200. (US) in value, and required for orders over $2,000. (US) in value. The SSN or EIN number must have been issued to the purchaser of the item(s).
How do I calculate delivery rates if I order (for example) wallpaper and tiles?
As separate orders for now. Delivery for your wallpaper order is calculated under the "Wallpaper and Fabric Delivery" and for the tiles under "Tile Delivery".
Why can't you just ship it together?
Most orders are shipped from the Historic Style Showroom. However, sometimes wallpaper and fabric is shipped directly to you from our manufacturers. We cannot combine these deliveries, or the delivery charges.
Where all goods are being shipped from the Showroom, we will try and combine the delivery charges by sending as a multi-carton shipment.
We will always try and arrange the most cost effective delivery for your order.
Your prices and rates are in Canadian dollars. How much is that in U.S. dollars? (or Japanese yen; or Euros; or Australian dollars...)
Just find your order total in Canadian dollars and click on to the Currency
Converter. This will show the daily exchange rate from Canadian dollars to U.S. dollars - or any other currency.
What credit cards do you accept?
We accept Visa and MasterCard credit cards.
If I pay by a U.S. credit card, how does the exchange rate work?
We process your purchase in Canadian dollars. Your credit card company does the rest of the work. They will calculate the exchange rate, and the U.S. dollar amount will show up on your monthly statement.
Please email
us or phone us 250-592-4916 with any other questions
you may have. Thank you.
