We are always pleased to receive Customer Feedback at office@Historic Style.com. Since the introduction of our online catalogue in 1999 we have received more feedback than ever before! Since 1989, when we first opened for business, we have had a great record of Customer Service, with lots of positive response. If a rare problem does occur, we work very hard to correct it.

For a selection of responses from our appreciative customers over the last few years, please see below.

Sincerely,
J.N. 2007

Subject: Thank you!
   
Hi there,
I stumbled upon your website and I was very impressed.  I am nowhere near being a potential customer (I am finishing an undergraduate degree in Fine Art History and as such cannot afford to decorate a home), however, I was deeply grateful that your business strives to provide products for an art history-educated clientele. 
Thank you for not only preserving some of the finest artistic traditions in history, but also for making them available beyond museums and textbooks.

Sincerely,
C. L. 2007

Thank you again for your kind and meticulous attention to what must, for you, be a very small order.
I have a friend who's reclaiming a mid-Victorian house in downtown Vancouver: at present, it's pretty much a shell, & they're dealing with architect & city hall, but when she finally gets to the fun part of decorating, I've recommended she go to your Victoria showroom.

Sincerely,
W.K.  2007

I'm thrilled that you've gone ahead and created your own line of restored wallpapers and also a terrific newsletter.  You're a wonderful credit to the industry.  We'll have to come visit your new location!

Best regards,
B.M. 2007

B.T. 200

I’ve just bought a John Keppie / Charles Rennie Mackintosh house in Scotland, and have been looking for a source of decorating materials.
Yours is by far the most interesting and comprehensive site I’ve found. A valuable resource, as well as an easy way to view a wide selection of ‘appropriate’ – that’s the important thing – fabrics and papers. I’ve made a shortlist and will be back.

Cheers!
I.W. December 2006

Thank you very much for your email. Yes, the rolls arrived safely and will soon be decorating our Betjeman display.

Again we are extremely grateful for your help with our exhibition and hope there might be opportunities in the future for more collaborations between Sir John Soane Museum [London] / and yourselves.

Once again, many thanks,

W.P. 2006

Subject:    Hi from an Architect in Boston
Just want you to know I love your website!

Thanks,
P.W. 2006

Thank you so much for your newsletter.  I have an Arts and Craft house and toyed with the idea of tiles around the fireplace, after reading your letter see I would have done the house a disservice.
Love receiving your newsletters.

B.M. 2006

Subject: Re: On Line order form

Thank you - my samples order is on the way.  What terrific service - I'm really impressed.

J.N. 2006

Believe it or not, I sent you the previous email at 10:30 pm last evening and this morning at 10:00 am 12 rolls of William Morris wallpaper were delivered to my door.  I am quite pleased to have the wallpaper.  So thank you, thank you.  I will let you know how all turns out once the room is repapered.  

Regards,
L.G. 2006

Thank you very much for getting back to me so quickly!  Wow, that's real customer service.
And thank you for the information ... and for the good news that the tiles I'm looking for are in stock and can ship immediately. 

From my end I'm waiting for a response from my kitchen designer about the feasibility of mounting the tiles in a granite back splash. I should have her input on Monday or Tuesday and will then be in a position to make the order, which I will do on your web site.

Again, thank you very much for your quick response.

Regards,
A.W. 2006

Just wanted to let you know that we have hung the wallpaper and it looks GREAT!

With kind regards,
M.J. 2006

Thank you, thank you, thank you, for all that you have done to assist me in this matter.  I am so glad to find out that there was a legitimate problem with these rolls, and not just some strange fluke with my installation.  
I have no problem waiting for the printing of the new rolls.  
Thank you again for your excellent customer service and follow through on this issue.

L.G. 2006

So you know, the wallpaper that we did receive and installed is absolutely stunning.  STUNNING.  Our house is now going to be featured in a house tour in our area and that wallpaper, to me, is the best feature of the house!

thanks again for your help.
M.G. 2006

Subject: quantity quandary

Your assistance is greatly appreciated and your prompt response!

J.A .2006

Subject: 5 pictures for you

Dear Sir or Madam,
Recently you sent me Mackintosh tiles for my home in Scotland. The room is near completion. I wonder if you could suggest wallpaper and or curtain material for the finishing's. I have included a few pictures of the project.
 We were delighted with the tiles and prompt service and placed the tiles in a old surround. The look is spot on. We hope to create a interesting hall that Charles Rennie Mackintosh himself would have liked.  
I would be happy to purchase samples based on your comments.

Thanks,
S. L. P. 2006

Re: Wallpaper Order

We are now the proud owners of the wallpaper that we need, as both shipments arrived- one on Wednesday and one on Friday.  Never have we received anything from outside California so quickly. Amazing.
I cannot thank you enough for your more than kind consideration. 

Best regards,
M.A. 2006

I just talked to you this morning regarding the Virginia Creeper wallpaper, I said I needed one more roll for our Museum.  Well, make that 2 rolls altogether.  Thank you for being so helpful and kind.  

Yours truly,
J.M. 2004

I've done business with you before and thoroughly enjoyed it.
Now, if it's possible, I'd like three different William Morris wallpaper samples, please: [list of samples] If you'll e-mail and let me know how much the three will cost (American), I'll send you a check straightaway.
Thank you!

B.V.  2004

I was just browsing on your fabulous website and am very interested in purchasing your Art Nouveau doorbell buttons.
I have seen other Nouveau reproductions of a similar design elsewhere, but not anywhere near as detailed and attractive as yours. I welcome your advice. Thank you for your time.

Best wishes,
Y.J.  2004

Dearest [staff member],

Thank you ever so much for your very kind response to my letter regarding your line of William Morris print fabric yardage.

[Another source] also have some William Morris fabrics for interior decorating, which are much higher priced and very stunning. But they don't have nearly the amount of Mr. Morris's fabric as your shop does.

I cannot tell you how happy you have made me, [name of staff person]. You are such a sweetheart! Thanks so much again for taking time to write. You are the epitome of kindness and diplomacy.  ;-)  Many blessings to you and yours!

C.M. 2004

Several weeks ago I ordered a set of your Iris fireplace tiles. Everyone I spoke with at the shop was very helpful and ensured that our order was placed and shipped correctly. We received the tiles within days (here in the States) and they are beautiful!
Thanks very much for the great service. We may have to take our next vacation in Victoria so that we can visit the Showroom!
G.P. 2004

The wallpaper arrived today - early!  Thanks for your assistance.  It is greatly appreciated.

T.K. 2004

Our hardware looks great in our new kitchen. Thank you very much. It arrived the day before we needed it. I still have the second half to go which is all storage cabinetry. 

Thanks 
B.G. 2004

Re: seeking William Morris pattern

Thank you SO much for your time and for your guidance - we really appreciate it!

Best,
S.S. 2004

Your site is FABULOUS!! My mother and I are having a blast planning some redecorating projects in our house with your fabrics and wallpapers.

Thank you—
R.T. 2004

Just thought you might want to know that our clock arrived this morning (Wed) at 9am. . .thanks again.  We are very happy to be able to take this with us to the wedding. 

J.K. 2004

Subject: RE: Switzerland

Just to let you know, the tiles arrived safely 3 days after I ordered them.  Great service. I am delighted with them.  Thank you very much for the wonderful and friendly service.

Best wishes,
D.S. 2004

Subject: Re: shipping to UK

Many thanks. Safely arrived and gratefully received.

Wow!  Thank you for getting back to me so quickly!
I am happy to hear that you do have the William Morris wallpaper in stock.  I will check with the gentleman who will be installing it for me - I never mentioned to him that each roll is a double roll and will ensure that I don't end up with twice as much as I need!  Although it is so beautiful that I am sure one could never have too much! Thank you for your help - will get back to you tomorrow!

Kind Regards -
N.K. 2004

Re: Sample requests

Would you believe that I received them today?  Thank you, they are more than adequate.  I can see the sample on your website and use the smaller sample for color accuracy. 

Take care. 
B.C. 2004

Thanks -- this is exactly as I asked.  I look forward to getting the extra paper, so I can finally finish the library!!  [Which, by the way, looks quite smashing] 

J.O. 2004

Dear Friends,

Just a quick note to let you know how pleased we are with the William Morris wallpaper we recently got from you. I finished installing it yesterday in the dining area of our 1885 house and it is a beautiful, perfect fit.
Thanks so much for your great service.

S.E. 2004

Thank you very much for your help. 
I wanted to say that your web site has been tremendously helpful to me as I have now tracked down the Mackintosh fabrics and the Nouveau ones from the Silver Studio. 

Thank you again. 
Y.W. 2004

We are building an Arts & Crafts 5,000 sq ft home in Kentucky. I will get the information from your lovely website to our architects in Charlotte, NC. 

L.G. 2004

Subject: Re: Goddess of Spring tapestry

The Goddess arrived by FedEx this morning.  She is quite radiant. We are thrilled to have her.  We will wait until the painters have finished before installing her at the foot of the stairwell.
Thank you,

L.M. 2004

Re: William Morris wallpaper

IT'S HERE!!  All it took was for me to call you, and it arrived about an hour ago.  Thanks for your help.

J.O. 2004

Subject: Re: Fabric Sample Question

Many thanks for your insight - I knew it would benefit me asking and I'll proceed with your suggestions. Thanks also for the time taken to reply.

Kind Regards
S.A. 2004

Subject: You have just made my morning!!

Good morning!  I arose this a.m. with the expectation that I would be slogging through pages of awful fabric prints in order to find a few samples of William Morris with which I planned to cover an original William Morris chair. 

I typed William Morris fabric into Google and up popped your shop and I have spent a relaxing and rewarding 2 hours on your site comfy in my robe with coffee nearby.  What an educational, inspirational, and aesthetically rewarding delight!!! 

I discovered the history of half the Liberty materials and scarves I have in our house.  I've remet all my favorite William Morris designs.  I've been introduced to a whole new bunch of Arts and Crafts designers!!!  (many from Glasgow where my grandmother was born.)  etc etc.

So thank you.   I have to now rethink the living room here. But in the meantime, I've expanded my rethink to include new tiles around the fireplace, tapestries and pillows....etc etc.

I wish you prosperity - at least until I've figured out what I need to do. 

M.N. 2004

Subject: my compliments

Dear Sir or Madam:
I just found your website online.  Although I'm not yet ready to order (so many choices, so little wall-space), I just wanted to offer my compliments on your selection of fabrics, patterns, etc.  I love the designs generated during the Arts and Crafts, and Art Nouveau movements, and your store just takes my breath away. I look forward to doing business with you in the near future,

Best regards,
E.J. 2004

Wow, I just found your site and love it. I need some help though. I just bought a 1917 Craftsman home and I need help on what colors to paint the interior. I was looking through your fabrics because I love textiles and working with color in my fabrics. I looked at them all and the ones that stood out were many that had the brick colors (Lodden, Acorn, Bird and Vine)

If I were to be using those colors in my home, what would a good wall color to have? I have been struggling what color to paint my walls or what color should be the main wall color that pours through out the house. Can I get some samples of your fabrics?

Thanks for all of your help.
S.N. 2004

I have just looked at your lovely tiles and wonderful fabrics by William Morris :) :)
I am also a designer - I love all of your goodies !!!

Thanks so much
L.B. 2004

Subject: Re: LOVE YOUR SITE...wish you were next door!

Thanks!  Really lovely border choice!  Appreciate your quick and thoughtful response! 

Thank you so much for your help with the wallpaper.  I think the one you found might just be the one I was looking for.  Please do send a sample by regular mail.  I would appreciate it greatly.

H.S. 2004

Subject: wallpaper delivery

The wallpaper arrived today - early!  Thanks for your assistance.  It is greatly appreciated.

T.K. 2004

Thank-you for your prompt reply and wonderful service.  Will certainly be back.

Regards
K.K. 2003

Please send the samples FedEx.  I will phone my number to you.
Thanks so much - I'll look forward to getting the samples, and I really appreciate your good input into this project.

J. B. 2003

Bar none, yours is the loveliest collection of tiles I have ever seen. I am looking for 1.5 by 6 tiles to do a hearth with. The ones I am looking for are somewhat plain, but the color is not applied evenly. (hard to describe) They are shiny and somewhat two-tone with areas of color and somewhat blackened color, something in the glazing, and I have seen them in many homes built in the WW I, or 1920's era.
Have any idea of what I'm talking about??

Wow! I've just finished looking at some of your new wallpaper and fabric designs and they are terrific.  I worked with you a few years ago when we were building a house, and now we're building another house (1920's bungalow) and I look forward to working with you again.  As soon as I can decide what samples I want, I'll be in touch.
Thanks again for such a marvelous website - it is a pleasure to
navigate.  Your shop is such a fantastic resource!

Best regards,
C.T. 2003

My Mucha tiles arrived all intact much sooner then I was expecting. Thanks for the wonderful service. Happy New Year,

G.H. 2003

Hi! Our tile got here on Wednesday! IT'S GORGEOUS! We can't wait to get it installed! Thanks for all your help--the sample tiles for the fireplace are interesting--we'll hopefully be making some decisions soon. Thanks again!

P.G. March 2002

I am building a Georgian Colonial and I'm looking for suitable wallpaper. I was most impressed with your website. You seem to have "correct" styles for the right time periods involved.
Thanking you in advance...

S.A.W. 2002

Subject: Re: Thanks!

I recently purchased six rolls of William Morris wallpaper from your firm.

I would just like to thank you for the excellent service and also for the quality of the product. It was a pleasure working with your customer service representative. She answered all my questions and also made sure that I felt comfortable with every aspect of the order.
I was surprised by the speed in the delivery after I placed the order. The order arrived sooner than I had been promised.
After finishing the wallpapering, we were quite happy with the quality of the paper. It went up without many problems. I am always a bit concerned when ordering through a catalog or the on the internet but I will never again hesitate to order from your company!
Thanks again,

The parcel arrived on Saturday, and I am just thrilled with the fabric. I sincerely hope my reupholstering skills can live up to it! Thank you all so much for such wonderful products and for having a staff that understands what customer service is - a real rarity these days. Please keep up the fine work.

L.Y. 2001

Sincerely,
B.H. 2001

Thank you so much for your quick reply and all your ideas. We have a bungalow so those specific suggestions are just right. Thanks again.

B.H. 2001

Already received the green William Morris fabric and it's wonderful!  I just love it.  That shipping sure was fast.  I'll send you guys a picture of my rocker when the upholstery is done. 

Thanks much,
C.T. 2001

L.H. 2001

Hey just wanted to drop a line and tell you that your website is really good.  Easy to use, fast - all the artwork is gorgeous, too.

B.P. 2001

Subject: Please advise on Colonial Revival Home

I am not sure you can help me but I am in a bit of a decorative crisis.
We have just purchased a wonderful example of a Colonial Revival home circa 1906, with wonderful original woodwork, wall paper, stained glass etc.  We are going to have a baby soon, however, and the one room that was painted over (walls and woodwork) is precisely the room we would like to use as the nursery. 
We have been looking into vintage fabrics and period furniture for our child's room, but we lack any clear advice on the subject of nursery decoration during this period.  Any references or products you may suggest would be so greatly appreciated. As workers are peeling away layers of paint on the windows, we hope you can help. 
Your website is wonderful and a real pleasure to use.

Thank-you,
E. B. 2001

Sincerely,
E.C. 2001

S. M. 2001

Thank you kindly.
A.J. 2001

After your letter I went to the library and found a book with a picture from the bedroom at “Hill Top” [Beatrix Potter’s House in the Lake District in England] and found that the wallpaper will probably be the “Daisy” pattern by William Morris.  Again I thank you for your response, and look forward to hearing from you again.

Kind regards,
M.H. 2001

Thank-you for your e-mail. The “Emily's Room” wallpaper sounds very close to something I had in mind, ivory, pink and green.  I will be contacting your website for samples later today or tomorrow.  Right now, I have a bathtub stuck in a doorway!

With much gratitude,
E.B. 2001

Subject: questions about time period

I am most impressed with the beautiful tiles and would like to consider them to be used in our home. We have purchased a "town home" built in 1862 here in Philadelphia, PA. Would you have suggestions as to tiles and fabrics that may be appropriate?  Also could the Spencer tile set be set horizontal rather than vertical? 

Thank you for your help.
B.R. 2000

Subject: Thank You, you are the greatest!

Thank you very much. I have had quite a lot of difficulty finding this tile. Thank goodness for the internet! I would have never found you, and your wonderful wall coverings.

I am in a hurry now to finish construction, so I can pick
the wallpapers! The job is intense, but I am more hopeful now
that I know the final finishing is possible with access to your shop!
Once again that you very much for your help.

Thank you very much for the wallpaper sample and historical information; this will prove very helpful as we analyze the wallpaper needs of our historic home. 
Thank you again for your assistance.

Yours sincerely,
J.W. 2000

 (I wonder what William Morris would have thought of current technology - bet he would have designed some fantastic computer wallpaper!)

I can't wait to rid my parlor of its unfortunate paper. My parlor set is Renaissance Revival, upholstered in cream, rose and ivy green and I'd like to find a paper with a lot of gold in it to set it off. This room adjoins the glorious wallpaper in my dining room (russet and gold) that I ordered from you, so the colors need to harmonize. As always, I'd be delighted to see anything you might come up with!

Enjoy your day!
B.T. 2000

Happy New Year! I've just spent the last 30 minutes going through
your new online catalogue. What a wonderful job you have done. I'm sure that it is no small feat to put together such a concise and beautiful selection of products in your catalogue. You have done a fabulous job. Good luck with it.

Once you accept email orders let me know. I think you'll need to hire more staff to deal with all the requests!!!

Thanks again.
K.P. 2000

Regards,
F.S. 2000

I just finished putting up some of your very wonderful wallpaper in my dining room and wanted to thank you for making me the envy of our local Olde House Society. The only drawback is that I may have to refinish our hardwood floors due to all of the drool marks from my drop-jawed friends (a small price to pay, indeed!)

In addition to thanking you for such excellent paper, I was also wondering if you might have any kind of mailing list so that I could be informed of any new or clearance items - I just love those bargain prices on top of Canadian to USD exchange rates!)

I also very much enjoyed exploring your web site--very good graphics, clearly organized and easily accessed. Kudos to your webmaster/mistress!

Again, thank you for your excellence. I look forward to being a repeat customer for many years to come!

Sincerely,
B.T. 2000

Subject: beautiful beautiful
     
Dear All,
I live in Hawaii in a 1920's simple Arts and Crafts home, however not with the true features of a Craftsman style Bungalow home. I just wanted to say how gorgeous your fabrics and wallpaper are and I hope to be ordering soon.  This is the best site and I just wanted to say aloha and I am enjoying looking very much.  The area I live in is a historic area with lots of older homes. Does it matter that a lot of the paper I like were made in the 1890's if my home was built in the 20's?  I really like the William Morris designs.  Thank you and look forward to a brief response.  I am sure you all are quite busy. 

Sincerely,
S.S. 2000

I just wanted to send my thanks to your very helpful staff for taking the time to calculate how much wallpaper I would need and then making sure that it was delivered in a very timely fashion! 

Though I was told that I shouldn't expect the wallpaper til mid-January as only one roll was available in your warehouse, it arrived, in just a few days.

Altogether, your service -- not to mention your product line – is superior!  I wish I could remember the name of the woman who was so helpful (her first initial is C), but since I can't, I hope that you can pass my thanks along to her.  Again - thanks very, very much!

Sincerely,
E. F. 1999

The first Email that we received after going online in 1999:

I love your web page.  It gives a great sampling of your product.  Good luck with business.  I hope to order soon (too many choices).

M. 1999